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Spinex | Privacy Policy

Welcome to Spinex.vip. We are committed to protecting your personal information and ensuring your gaming experience is secure, transparent, and in compliance with all relevant privacy laws, including the Australian Privacy Act 1988 and GDPR (where applicable).

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website and services.

1. Who We Are

Spinex.vip is an online pokies and casino platform operated under a license issued by Gaming Curacao. Our services are tailored for Australian users who are 18 years or older. If you have questions about this Privacy Policy, contact us at: Email: support@spinex.vip

2. What Information We Collect

We may collect the following personal and usage information when you use Spinex:

a. Personal Identification Data

  • Full name
  • Date of birth (to confirm age eligibility)
  • Email address
  • Contact number
  • Residential address
  • Identity documents (for KYC verification)

b. Account & Transaction Data

  • Username and password (encrypted)
  • Deposit and withdrawal records
  • Bank account details (only for registered account holders)
  • Bonus usage and play history

c. Device & Technical Data

  • IP address and geolocation
  • Browser type and version
  • Device information (type, OS, settings)
  • Referral URLs and session logs

d. Communication Data

  • Emails, chat transcripts, and customer service interactions
  • Marketing preferences and feedback responses

3. How We Use Your Information

Spinex uses your personal data to verify your age and identity, process payments and bonus claims, and provide a secure, personalised gaming experience. We also use it to prevent fraud, meet legal obligations, offer customer support, and send promotional offers if you opt in. We do not sell or share your personal information with third parties — ever.

4. Cookies & Tracking Technologies

Spinex uses cookies and similar tracking tools to enhance your browsing experience. These may:

  • Remember your login session
  • Track performance and website usage
  • Deliver tailored promotions and bonuses
  • Improve site security

You can control cookie preferences through your browser settings, but some features may not function properly if disabled.

5. How We Protect Your Information

Spinex.vip uses advanced security technologies to protect your data:

  • SSL encryption on all transactions
  • Firewall and DDoS protection
  • Cloudflare security integration
  • ITech Labs certification for platform fairness
  • Secure data storage with limited staff access

We conduct regular audits to maintain the highest standards of cybersecurity and data handling.

6. Who We Share Information With

We may share your data with trusted third parties, only when necessary:

  • Payment processors (for withdrawals and deposits)
  • Identity verification services (KYC compliance)
  • Regulatory authorities (upon lawful request)
  • IT and hosting providers under strict confidentiality

All third-party partners are bound by contractual agreements and comply with privacy regulations.

7. Your Rights

As a Spinex player, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of your account and data (subject to legal obligations)
  • Withdraw consent from marketing communications
  • Lodge a complaint with a privacy authority

To exercise these rights, email: support@spinex.vip

8. Data Retention

We retain your personal data:

  • As long as your account is active
  • For 7 years after your last transaction (as required by law)
  • Or until you request account deletion (if permitted by regulatory obligations)

Inactive or closed accounts are anonymised or securely destroyed after the retention period.

9. Underage and Prohibited Use

Spinex.vip is strictly for users 18 years or older. We do not knowingly collect data from minors. We use identity checks to prevent underage registration and take immediate action if a violation is detected.If you suspect a minor is accessing our services, contact us immediately.

10. International Transfers

Some of our service providers may be based outside of Australia. When transferring data internationally, we ensure:

  • Adequate protection is in place (e.g., encryption, contractual clauses)
  • Transfers meet GDPR and Australian Privacy Principles standards

11. Changes to This Policy

Spinex reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. You are encouraged to review this policy regularly.

12. Contact Us

For privacy concerns, data access requests, or questions:

  • Email: support@spinex.vip
  • Website: https://www.spinex.vip/en-au/

We respond to most requests within 5 business days.

Frequently asked questions

Spinex collects essential information such as your name, date of birth, contact details, identity verification documents, account activity records, and technical data like IP address and device type. This data is required to ensure secure gameplay, proper identity verification, and compliance with legal and regulatory obligations.

No. Spinex does not sell or share personal data with advertisers or unrelated third parties. Data is only shared with trusted partners such as payment processors and KYC verification providers when required for secure transactions and regulatory compliance, and always under strict confidentiality agreements.

Spinex protects player data using SSL encryption, Cloudflare security protection, secure server infrastructure, and certified fairness audits conducted by iTech Labs. Access to personal data is restricted to authorized personnel, and regular security reviews are performed to maintain the highest privacy and protection standards.

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